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Форум: HP iPAQ КПК и коммуникаторы
Тема: Wi-Fi на HP IPAQ 6815
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AndreyJordan [24.07.2007 12:38] Wi-Fi на HP IPAQ 6815:
У меня проблема с настройкой Wi-Fi на этом коммуникаторе.
Во-первых при включение и просмотре параметров - коммуникатор не видит ни одной сети (хотя таковых 3 штуки) и мой HP 2790 все прекрасно видит.
При добавление вручную - подключение тоже не создается.
В чем дело? На 2790 точно такие же настройки и проблем нет?
Rob F [26.07.2007 08:46] :
через безопасное не подключилось (это дома), вводил ключ и всё равно не получалось. Зато там, где ключа не надо было (в кафе) всё подключалось без проблем. Мне рекомендовали отыскать софт, решающий проблему бесопасного подключения.
leman [26.07.2007 17:43] :
У меня по wpa-psk все прекрасно работает уже почти полгода... Проблем вроде вообще никаких не было. Точка доступа asus wl500gp.
drookie [27.07.2007 16:33] :
Краткое содержание чата с суппортом ХП:
- есть незакрытые issues по wifi и этом аппарату
- с некоторыми видами АП в WPA принципиально не соединяется. будет или нет соединяться, определяется заголовком хэндшейка.
Лично моя контора не будет внедрять в продакшн эту модель, переходим на более старшую.
Полный чат с суппортом:
[24 июля 2007 г. 18:29] -- Automatically generated message:
A Support specialist, Merwin J has been assigned to your case.
[24 июля 2007 г. 18:29] -- Merwin J says:
Hello Eugene, thank you for contacting Hewlett-Packard and for your interest in this HP Active Chat support. My name is Merwin and I see you have a query regarding your HP iPAQ. I am going to take few moments to review the information you submitted and will message you at the earliest.
[24 июля 2007 г. 18:34] -- Merwin J says:
As I understand, the iPAQ does not connect to the Cisco Access Points except when on an open authentication mode. Am I correct?
[24 июля 2007 г. 18:34] -- Eugene Zheganin says:
yes, absolutely.
[24 июля 2007 г. 18:37] -- Merwin J says:
Eugene, can you confirm if the issue was prevalent right from the start or was it only after any settings were changed on the router or the iPAQ or any new applications were installed on it?
[24 июля 2007 г. 18:38] -- Eugene Zheganin says:
No, this issue was right from the start, out-of-the-box. I am sure because it was me who received that iPAQ from ther reseller.
[24 июля 2007 г. 18:42] -- Merwin J says:
Okay, Eugene. May I also know if there were any troubleshooting steps that you had performed on the iPAQ such as resetting it or manually entering the network settings to check if this would resolve the issue?
[24 июля 2007 г. 18:51] -- Eugene Zheganin says:
Mmm.... sure. Since I successfully use in my wireless network a variety of other notebooks with integrated and pcmcia cards, a bunch of Symbol enterprise PDAs and even a couple of iPAQs rx1950, I tried all the settings that may work: I tried a native WPA mode with EAP-MD5, I tried a certificate authentication with EAP-TLS (which works quite good on notebooks and rx1950), I've also tried WPA-PSK mode (which is also working on rx1950). None of those steps helped me to associate that iPAQ. I've visited the HP support site and installed the only update I've found for this model on the site (it was about the daylight saving time... but just in case, you know). Of course I've tried to reboot the device, but this didnt't help. I've also tried to look in the cisco debug log, but this told me nothing new about the reason why rw6815 cannot associate.I tried to ask in forums and communities in the internet about similar problems but since rw6815 is kinda new model, I got no info from this source.
Beside that I did no other actions.
[24 июля 2007 г. 18:55] -- Merwin J says:
I appreciate your detailed reply, Eugene, as this would go a long way in troubleshooting the issue. May I just confirm if the reset that was tried on the iPAQ was the soft reset or the clean reset? It would help us further isolate the issue.
[24 июля 2007 г. 18:57] -- Eugene Zheganin says:
it was a soft reset.
[24 июля 2007 г. 19:04] -- Merwin J says:
Okay, Eugene. I have been verifying information on this issue. May I know if you have tried to access any other wireless networks that use any other router with the same WPA(none) or WPA-PSK encryption?
[24 июля 2007 г. 19:11] -- Eugene Zheganin says:
Yeah. I have successfully associate that iPAQ with Linksys WAP54G access-point in the WPA-PSK mode. But efforts to associate it in a WPA mode gave the same result: looks like iPAQ just doesn't react on the EAP packets, since radius server in debug mode shows no activity when iPAQ tries to associate.
Plus, unfortunately, this Linksys WAP54G is a home-oriented device, and my company does not use em, since they are not able to provide WDS services and many other necessary things.
Why this iPAQ is able to associate with that Linksys WAP54G and not able to associate with C1242AG is a complete mystery for me.
Linksys device has no informative logging, and Cisco device even with dozens debug levels does not provide me a key to solve this.
[24 июля 2007 г. 19:22] -- Merwin J says:
Eugene, upon verification from the information available to me and the troubleshooting steps that you have tried on the iPAQ and with the different access points, it appears that some wireless encryption authentication methods available with Wireless Local Area Networks (WLANs) may not work with the HP iPAQ rw6800 Multimedia Messenger series. Ad-hoc networks using Wi-Fi Protected Access-None (WPA-None) authentication methods may not supported now or are planned for future support.
The current Microsoft AKU limits both the Buffalo WHR3-AG54 and SMC Networks SMC2804WBRP-G access points. Microsoft is working to resolve this issue. Additionally, using a Corega CG-WLBARAGL access point in the WPA-PSK/TKIP AUTO setting causes the router to use both WPA and WPA2 to authenticate. Since WPA2/AES is not supported by the Wi-Fi ALPS driver, the HP iPAQ rw6800 Multimedia Messenger series device will not respond to the request and the connection will fail.
In the following WLAN scenarios, HP iPAQ rw6800 Multimedia Messenger series users will be unable to send or receive data:
Ad-hoc network users will be unable to authenticate using WPA-None, preventing the creation of a connection between the two devices.
Infrastructure network users will be unable to connect to the Buffalo WHR3-AG54 or SMC network SMC2804WBRP-G access points when using WPA-PSK/TKIP encryption methods.
Corega CG-WLBARAGL access point users will be unable to establish a connection when the access point is configured for WPA2/AES or WPA-PSK/TKIP authentication type "auto" settings.
A permanent resolution has not yet been identified for this issue, but we assure you that we are working on the issue. You may work around the issue, however by using alternate encryption methods such as WEP, WPA/TKIP, and WPA-PSK/TKIP, or by changing the access point. We regret the inconvenience caused in this regard.
[24 июля 2007 г. 19:26] -- Eugene Zheganin says:
OK. But I want to ask also - is there any known issues with wireless network or modes and the iPAQ hw6910 ?
My company is looking towards those devices in case we wont be able to use rw6815 with our wireless infrastructure. Will there be any known troubles ?
[24 июля 2007 г. 19:32] -- Merwin J says:
Eugene, please note that we have not encountered any specific issues with the Wireless network authentication on the hw6915 and hence would be glad to have you use these products as well should the need arise.
[24 июля 2007 г. 19:33] -- Eugene Zheganin says:
ok. thank you for your help and information, sir. I have no further questions.
[24 июля 2007 г. 19:33] -- Merwin J says:
Should you encounter any issues on the iPAQ, you may also use the below given third party application which you may find useful:
http://www.juniper.net/customers/support/products/oac.jsp
[24 июля 2007 г. 19:33] -- Merwin J says:
NOTE: The above third-party links are provided to help you find the support you need. This information is subject to change without notice. HP in no way guarantees the accuracy of this third-party information. The software/hardware manufacturer will provide the support for these third-party products.
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